Regional Operations Manager

Երևան 

Բարձրագույն 

5 և ավել 

Required qualifications and work experience

University degree in Management, Economics or Finance 

Postgraduate education or training in management and marketing is preferable 

More than five-year prior work experience directly related to the duties and responsibilities specified 

Budgeting and planning experience in the financial institution is a plus 

Capacity and skills:

1. Armenian law, CBA, Government and tax regulation and reporting requirements as applicable to a credit institution

2. Armenian financial system, Armenian financial market, its major players, and modern developments, strategic and operational marketing

3. Modern financial products, services and technologies 

4. Loan institution’s specifics including business model, technologies, structure, etc. 

5. Business/financial analysis techniques 

6. Ability to institute policies and procedures, and make operational corrections and modifications 

7. Excellent time management skills with the ability to prioritise and meet deadlines 

8. Strong managerial capacity and decision-making skill 

9. Skill and ability to manage people in remote physical location 

10. Excellent interpersonal and communication skills, both written and verbal, and the ability to communicate and work effectively within a diverse community; team building skills 

11. Fluent in Armenian; good English (written and verbal); Russian is a plus 

12. Honesty and strong commitment to SEF vision and values 

13. Ability to travel within RA 

Software and computer literacy

Knowledge of information systems used in the financial institutions; knowledge of ArmSoft AS Bank is desirable 

Strong computer skills in MS Office applications (Word, Excel, PowerPoint); MS Project a plus

Կարևոր չէ 

ամբողջ օրը (09:00 - 18:00) 

Job description: Regional Operations manager is responsible for the overall performance of branches within an assigned area by providing financial services in and its expansion to the northern areas.

Main duties and responsibilities:

1. To be accountable to the COO for the institution’s overall results within geographical area of responsibility and their compliance with the business plan and operational policies and procedures,

2. Taking into consideration customers’ needs, overall strategy and objectives, contribute in design, and be responsible for implementation of the business plan and strategies for the institution’s activities and growth of the areas under his/her supervision,

3. Lead development of branches’ operational targets, and ensure they are executed and achieved through effective leadership, management, evaluation and reporting,

4. Be accountable for the overall financial results of the branches; ensure the financial probity and cost-efficiency of all branch activities and keep the branches operationally self sustainable,

5. Launch and efficiently expand operations in new areas and on new markets,

6. Provide direct supervision of branch managers and other direct reports ensuring branch activities are carried out with a high commitment to the customers’ needs and SEF strategic objectives, mission and vision,

7. Build and utilize efficient delinquency management and strong risk management in operations,

8. Contribute in development and lead implementation of operational and marketing policies and procedures,

9. Build high-quality customer service providing appropriate product range that meets clients needs and aimed to increase both number of clients served and portfolio outstanding,

10. Ensure full compliance of SEF operations with the requirements of SEF Charter, local legislation and the Central Bank of Armenia (CBA),

11. Contribute in SEF strategic and financial planning,

12. Manage promotion of SEF activities and raise institution’s profile building positive and fruitful relations with partners and potential clients.

To be considered or for further information, please e-mail your CV to regionalmanager@sef.am

Please, mention in the subject line of the message the position for which you are applying. Only short-listed candidates will be contacted and invited for interview.

Work is basically performed in a typical interior/office work environment but up to 45% of working time to be allocated for the business trips.

2019-04-30