Head of Customer Service Department

Customer Service Department

Երևան/Կենտրոն 

Մագիստրոս 

1-3 տարի 

- Higher education in Business Administration/ Management, Finance or a related field; - At least 3 years of experience in banks/ financial institutions or in other customer services (supervisory positions); - In-depth knowledge of customer service principles and practices; - Proficiency in MS Office; - Proficiency in Armenian, Russian and English languages; - Management and supervisory skills; - Ability to meet targets and deadlines; - Strong client-facing and communication skills; - Problem-solving skills; - Confidence when dealing with difficult situations; - Organizational and planning skills; - Creative thinking, to be able to come up with new ideas to improve and develop customer service standards; - Advanced troubleshooting and multi-tasking skills; - Ability to work well under pressure; - Presentation skills. 

Պայմանագրային

Կարևոր չէ 

ամբողջ օրը (8 ժամ, սկիզբը` ազատ) 

- Lead/ supervise the customer service staff; - Direct the daily operations of the customer service team; - Plan, prioritize and delegate work tasks to ensure the proper functioning of the department; - Define and communicate customer service standards; - Develop, implement and improve customer service policies and procedures; - Handle complex and escalated customer service issues; - Analyze relevant data to determine customer service outputs; - Analyze and report on the level of customer service the Organisation is providing; - Liaise with Company management to support and implement growth strategies; - Ensure the necessary resources and tools are available for quality customer service delivery; - Review customer complaints; - Work with other managers towards improvements in customer service; - Be involved in staff recruitment and appraisals; - Organize trainings for staff to deliver a high standard of customer service; - Perform other activities that are connected with his/ her job. 

If you meet the requirements above and are interested in the position announced, please e-mail your detailed CV to Mogo at: info@mogo.am. Please specify the subject line of your e-mail as "Head of Customer Service Department – your Name Surname". 

2018-02-23