Chief Operating Officer (COO)

Yerevan/Kentron 

Higher professional 

5 years and more 

Education and Experience:

- Master's degree in Business Administration, Management, Finance, Economics or a related field, or equivalent work experience;

- At least 5 years of experience in comparable positions in terms of responsibility in banking or microfinance in an operations line-management role; prior experience as a member of a senior management team is desirable;

- Experience in credit origination and credit risk assessment, business experience in (a) micro lending, (b) small enterprise lending, (c) rural and agriculture lending; experience in Credit in addition to mobilization and delivery channel development is a plus;

- Strong knowledge of digital ecosystem and experience in digitization of business processes, implementation of digital crediting related projects such as DFA/ Tablet banking, OLA (online loan application), automated credit scoring, online/ mobile banking;

- Experience in developing and implementing strategic/ operational plans for financial institutions;

- Excellent organizational, planning, analytical and problem-solving skills;

- High level of customer service and strong willingness to work in the field;

- Strong business management and negotiation skills;

- Experience in managing and motivating a large staff;

- Excellent interpersonal, communication and training skills;

- Excellent technical report writing skills and computer literacy;

- Adaptability to challenging environments; country or regional experience is a plus;

- Fluency in English language; fluency in Armenian and/ or Russian languages is a plus;

- Availability for domestic travel (up to 30%), and international travel (10%).

Competencies:

- Problem solving: identifying and resolving problems in a timely manner; gathering and analyzing information skillfully; developing alternative solutions; working well in group problem solving situations; using reason even when dealing with emotional topics;

- Project management: developing project plans; coordinating projects; communicating changes and progress; completing projects on time and budget; managing project team activities;

- Delegation: delegating work assignments; matching the responsibility to the person; giving authority to work independently; setting expectations and monitors delegated activities; providing recognition for results;

- Leadership: exhibiting confidence in self and others; inspiring and motivating others to perform well; effectively influencing actions and opinions of others; accepting feedback from others; giving appropriate recognition to others;

- Quality management: looking for ways to improve and promote quality; demonstrating accuracy and thoroughness;

- Managing people: including staff in planning, decision-making, facilitating and process improvement; taking responsibility for subordinates' activities; taking self available to staff; providing regular performance feedback; developing subordinates' skills and encourages growth; soliciting and applying customer feedback (internal and external); fostering quality focus in others; improving processes, products and services.; continually working to improve supervisory skills.

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Not important 

Full time (09:00 - 18:00) 

• Guide and direct management in the development, production, promotion, and financial aspects of the Organization's products and services;
• Direct the preparation of short-term and long-range plans and budgets based on broad organizational goals and growth objectives; 
• Oversee executives who direct department activities that implement the Organization's policies;
• Implement programs that meet organizational goals and objectives;
• Create the structure and processes necessary to manage the Organization's current activities and its projected growth;
• Maintain a sound plan of corporate organization, establishing policies to ensure adequate management development and to provide for capable management succession;
• Develop and install procedures and control to promote communication and adequate information flow within the Organization;
• Supervise design of hardware and software systems to assist in the smooth and efficient flow of information;
• Establish operating policies consistent with the Chief Executive Officer's broad policies and objectives and ensure their execution;
• Evaluate the results of overall operations regularly and systematically and report these results to the Chief Executive Officer;
• Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood;
• Ensure that all organization activities and operations are carried out in compliance with regulations and laws governing business operations;
• Carry out supervisory responsibilities in accordance with the Organization's policies and applicable laws;
• Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

If you meet the requirements above and are confident that your background and experience qualify you for the position, please follow the link: https://tinyurl.com/Finca-COO , then create your account to apply.  

2019-07-28